In order to enhance our existing support system and to reduce resolution times, B2BGateway is proud to introduce the Rapid Response Team.

In the above videos, we will explain what the Rapid Response Team is and how to use the new Rapid Response system from within your client portal.

This new system has been designed to reduce task response time and allow greater transparency for our clients in the task resolution process, however, feel free to reach out to your support engineer and they will be there to help resolve your issue as they always have.

Thank you for your time and we appreciate your business.